The Family Court of Australia and the Federal Circuit Court of Australia are committed to client service and to responding as effectively as possible to feedback and complaints. Your feedback helps to drive service improvement. You can find out more about the courts’ Feedback and Complaints Policy under Contact Us on the Family Law Courts website.
The feedback and complaints area of the courts can address concerns about the conduct of, and quality of service provided by, administrative staff, and about other services not related to the exercise of judicial power. If we make a mistake in these areas, including by neglecting to follow applicable policy, we will do what we can to fix the problem.
Concerns about the personal conduct of a judicial officer, or delays in the delivery of judgments, will be referred to the appropriate judicial area in accordance with the relevant court’s policy on judicial complaints.
The Family Court of Australia and the Federal Circuit Court of Australia are agencies for the purposes of the Privacy Act 1988, although the Act only applies to the courts when it deals with matters of an administrative nature. Information collected by the courts for administrative purposes may be used and disclosed for purposes related to the administration of the courts e.g. where the Court obtains services from third parties. Personal information held by the courts is securely stored. It may be disclosed where legally required or for purposes related to law enforcement and personal security.Back to top