National Enquiry Centre

The National Enquiry Centre (NEC) is the entry point for all telephone and email enquiries on Family Law Court matters (Federal Magistrates Court and Family Court of Australia). The NEC can provide information and procedural advice, forms and brochures and referral advice to community and support services. NEC staff cannot provide legal advice.

Opening Hours

8.30am to 5.00pm Monday to Friday

Contact details

Phone: 1300 352 000 (except WA)*for individuals living in WA contact the Family Court of WA
TTY/voice calls: Contact the National Relay Service on 133 677
Speak and Listen calls contact 1300 555 727
International: +61 2 8892 8578
Fax: Please contact a family law court registry
Email: enquiries@familylawcourts.gov.au
NOTE: The email service cannot be used to file any court documents.
Instructions for emailing the Court

Address

Family Law Courts
National Enquiry Centre
GPO Box 9991
Parramatta NSW 2124

General Information

The National Enquiry Centre answers general and simple case-related enquiries previously answered by registries. This allows registries to focus on face-to-face services and case management.

The National Enquiry Centre provides first level user support for the Commonwealth Courts Portal. This role involves registration, guidance and support for users of the portal.

The National Enquiry Centre also has responsibility for the first level of support for the Family Law Courts’ after-hours emergency service. This involves screening enquiries made to the service and referring those requiring action to a registrar.