Family Law User Satisfaction Survey results - December 2011

Author: Family Court of Australia and Federal Magistrates Court of Australia.

This report highlights the findings from the 2011 Family Law User Satisfaction Survey.

The Family Court and Federal Magistrates Court have voluntarily adopted the International Framework for Court Excellence. In the search for excellence in delivery of customer service, it is important to consider the needs and perceptions of court users.

A key initiative to better understand the needs and perceptions of court users has been the development of this user satisfaction survey.

The research will provide robust measurement of users’ perceptions of their court visit and experience that can be re-evaluated on an ongoing basis to determine if satisfaction levels are changing and to identify any areas for improvement.
The survey process was undertaken with the support of the judiciary and senior management. 

Thanks is extended to all the students and the volunteers who assisted with the survey and the registry staff who coordinated the survey process.


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